Technology Differentiates Industry Value

Francis Rajan, VP-IT, BIAL | Tuesday, 13 May 2014, 13:27 IST
Bangalore International Airport Limited (BIAL), the owner and operator of the new Bengaluru International Airport, is a public limited company. A private-public (PPP) venture, the project realized so far and the upcoming phases are being built and will be operated by the company for the next 30 years with an option to continue for another 30 years.
Cloud technology is here to stay. Today it is a major role player in the current market bringing different flavors to the enterprise industries. One major issue in current affairs is service providers who are specialized under different platforms and skills need dynamic standardization drivers and innovative solutions with less maintenance cost to make them growing with better services. With this scenario service providers are hosting their servers outside the country and even the enterprise management has reservations of data residing outside the country.
With the pure cloud structure service providers are enduring with complex and tricky license formation which making them to exit due to poor financial performance and migration challenge. Indirectly it is affecting large number of enterprises who are depending on IT services. While enterprises look for the value proposition in availing hybrid Cloud Services, they should extend the efforts and assurance of standards adherence in processes and confirm easy risk perception that persists and also the cost effective if there is true value proposition to convince the Executive management.
Emerging Technologies
Emerging technology growing in the market and political stability of the technology plays a vital role in deciding the technology to be involved in the business. Incorporating latest technology into an enterprise makes industries different in service providing and competitive in the market which engrosses the new customers and gives better experience for existing customers which is main goal of enterprises. Mobility solution is also a technology which is to be reckoned with as it is booming its requirement in the younger generation. Especially users of service industry related to Airports and Airlines Passengers and services expect real time updates and ability to do transactions like booking has become a need for anytime and anywhere consumption of services.
Business need to aggregate data points then slice up and view the information in different prisms with respect to growth in data. The dimensional data then helps to trend and identify patterns and use the info for enhanced business outcomes. To influence the technology Business Analytics is needed to translate to use and timely information to take appropriate action. Based on the nature of industry, Big Data contributes to the stack of data and so to leverage the technology. Social Business is something every enterprise need come on board in the next few years if not already done and it also needs to be viewed from the context of Brand Advocacy.
Challenging Roadblocks to Overcome
Technology upgrading day by day is a big issue as we get to witness shorter life cycle, thereby demanding on ICT (Information and Communication Technology) to look at lessening the impact of obsolescence and other important flow is CIO to ensure that technology that's deployed in the workflow is reasonably perfect and hence investments are protected. The technology interference need to be handled in a balanced manner as it should not disturb the business. Social business and mobility services are increasing with the younger generation profile of the workforce and it's becoming an issue in both internal users and customers expecting services to be delivered and accessed in such formats. The generation gap as we perform should not be allowed to be emphasized but exactly addressed. On the way of business outcomes, managing time and cost pressures also to be focused with surpassing the customer expectation. CIO is playing a big role, taking the business forward with his upgrading knowledge. 
It is always a challenge to sustain an "in-source" model in an IT capital known for outsourcing of IT services and then to set benchmarks for ICT services as a "service provider", as comparisons would always be made. So as CIO need to energize the team and set an example for the passion and driving results and work as one team and I am happy we have achieved what we set out to do in the last six years as an Airport ICT Service provider and being in the leaders Quadrant in innovating in Services.
It is imperative to be innovative in work process and come with all the end points of the services for customer expectation and slanting demands to reach global. ICT is better placed to know all Business processes because of systems and services deployed across business. CIO and ICT teams are better placed from a broader perspective as to what technologies or enhancements could be attempted to better the current process. ICT team work with business group and validates the process improvement needs and takes on board new functional or business needs and then work towards a solution to bring in the business value.
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